Frequently Asked Questions
Last updated: October 2026
How long will it take to receive my order?
The estimated total delivery time is 3–7 business days. This includes 1 business day for handling and order processing, followed by 2–6 business days for carrier transit via USPS, UPS, or FedEx. Orders placed after 5:00 PM EST Monday through Friday will be processed on the next business day.
How much does shipping cost?
Hintzanity offers a standard flat-rate shipping fee of $6.99 for eligible orders. The final shipping cost will be clearly displayed at checkout before you complete your payment.
How can I track my order status?
Once your order has shipped, you will receive a shipping confirmation email containing a unique tracking number and the assigned carrier details to monitor your delivery progress online.
What materials do you use?
We carefully select high-quality fabrics for comfort, elegance, and lasting style in every dress and skirt.
Are your dresses and skirts durable?
Yes. Each dress and skirt is crafted for reliable everyday wear and special occasions alike.
How do I care for my dress or skirt?
Follow the care label on your garment. Most pieces can be gently hand-washed or machine-washed on a delicate cycle and hung to dry.
What payment methods do you accept?
We currently accept PayPal only as our secure online payment method. You can select PayPal at checkout to complete your purchase.
What if my dress or skirt arrives damaged?
Contact us as soon as possible at support@hintzanity.com and we'll be happy to assist. Our support team is available 8:00 AM – 7:00 PM (EST), Monday – Saturday.
Can I return my item?
Yes. Eligible items can be returned within 60 days of delivery, in accordance with our Return & Refund Policy. Please contact our support team for return instructions before sending an item back. Hintzanity does not charge return or restocking fees.
Can I cancel or modify my order?
Order modifications or cancellations are only possible if your order has not yet entered the fulfillment process. Please contact customer support at support@hintzanity.com as quickly as possible for assistance. Our team is available 8:00 AM – 7:00 PM (EST), Monday – Saturday.
How long does it take to receive a refund?
Once your return has been received, inspected, and approved, refunds are processed within 12 days. The refund will be issued to your original payment method. The time it takes for the funds to appear may depend on your payment provider.