FAQs

Store Name: Hintzanity
Website: https://hintzanity.com

Business Address: 2621 Curlew Circle, Anchorage, AK 99502, United States
Contact Email: support@hintzanity.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Last Updated: January 2026

This FAQ page answers common questions about ordering, shipping, payments, returns, and general policies at Hintzanity. If you do not find the information you need, please contact our support team.

1. What products does Hintzanity sell?

Hintzanity is an online fashion store offering apparel such as:

  • Dresses
  • T-shirts
  • Hoodies
  • Sweaters

All products are sold for personal use unless otherwise stated.

2. Where is Hintzanity located?

Hintzanity operates from the United States.

Business Address:
64 Oakey Dr, Kendall Park, NJ 08824, United States

3. Where do you ship to?

Currently, Hintzanity ships within the United States only. Shipping availability may expand in the future.

4. How much does shipping cost?

We offer flat-rate shipping on all orders.

  • Shipping cost: $6.99 (flat rate)

Shipping costs are clearly displayed at checkout before payment is completed.

5. How long does shipping take?

Estimated delivery time includes handling and transit:

  • Handling time: 1 business day
  • Transit time: 2–6 business days
  • Total estimated delivery: 3–7 business days

Delivery times are estimates and may vary due to carrier conditions or external factors.

6. What is your order cut-off time?

Orders placed before 5:00 PM EST, Monday–Friday begin processing the same business day.

Orders placed after the cut-off time, on weekends, or on holidays are processed the next business day.

7. Which carriers do you use?

We ship orders using trusted U.S. carriers, including:

  • USPS
  • UPS
  • FedEx

The carrier is selected based on destination and operational efficiency.

8. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

9. Can I cancel or change my order?

Yes, but only before the order has been processed.

Once an order enters processing or has shipped, it cannot be canceled or modified. In such cases, you may refer to our Return & Refund Policy after delivery.

10. What payment methods do you accept?

We accept the following payment methods:

  • PayPal (recommended)
  • Credit and debit cards via PayPal, including Visa, MasterCard, American Express, and Discover

All payments are processed securely through third-party payment providers.

11. Do you store my payment information?

No. Hintzanity does not store full credit card numbers, bank account details, or CVV information. Payment data is securely handled by authorized payment processors.

12. What currency do you charge in?

All prices and transactions are processed in United States Dollars (USD).

13. Do you charge sales tax?

Applicable sales tax may be charged based on your shipping address and local regulations. Any taxes will be clearly shown at checkout before payment is completed.

14. What is your return policy?

You may request a return within 60 days of delivery, provided the item is unused, unworn, and in its original condition.

Please review our Return & Refund Policy for full details.

15. How long do refunds take?

Approved refunds are processed within 12 days after return approval.

Refunds are issued to the original payment method, and no refund processing fees are charged by Hintzanity.

16. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the item and packaging. Our support team will assist you with a resolution.

17. What if my payment is declined?

If your payment is declined, please:

  • Verify your payment details
  • Contact your bank or PayPal provider
  • Try a different payment method

If issues continue, contact us at support@hintzanity.com.

18. How do you prevent fraud?

We monitor transactions and may perform additional verification to prevent unauthorized or fraudulent activity. Orders that cannot be verified may be canceled and refunded.

19. How can I contact customer support?

You can contact our support team at:

📧 support@hintzanity.com
🕒 8:00 AM – 7:00 PM (EST), Monday – Saturday

Please include your order number for faster assistance.

20. Can policies change?

Yes. Hintzanity reserves the right to update or modify policies at any time. Updates will be posted on our website and apply to future orders.