Return & Refund Policy

Store Name: Hintzanity
Website: https://hintzanity.com
Business Address: 2621 Curlew Circle, Anchorage, AK 99502, United States
Contact Email: support@hintzanity.com
Last Updated: January 2026

At Hintzanity, we stand behind the quality of our products and aim to provide a fair, transparent, and customer-friendly return and refund experience. This Return & Refund Policy explains the conditions, timelines, and procedures for returning items and receiving refunds for purchases made on hintzanity.com.

This policy applies to all products sold by Hintzanity, including dresses, T-shirts, hoodies, and sweaters.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Return Eligibility

Customers may request a return within 60 days of the delivery date.

To be eligible for a return, items must meet all of the following conditions:

• Item is unused, unworn, and unwashed
• Item is in its original condition
• Original tags (if applicable) are attached
• Item is returned in its original packaging

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Items damaged due to misuse, wear, or improper handling
• Items returned after the 60-day return window

If an item is deemed non-returnable, it will not be refunded or reshipped.

3. Return Window

Return Timeframe Table

Return requests submitted after 60 days from the delivery date will not be accepted.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our support team at support@hintzanity.com
2. Include your order number, item(s) you wish to return, and the reason for return
3. Our team will review your request and provide return instructions

Returns sent without prior authorization may not be processed.

5. Return Shipping

• Customers are responsible for safely packaging return items
• Return shipments must include valid tracking information
• Hintzanity is not responsible for lost or undelivered return packages

Return shipping costs may apply unless otherwise stated in writing by our support team.

6. Refund Policy

Once your return is received and inspected, we will notify you of the approval status.

Refund Conditions

• Approved refunds are processed within 12 days
• Refunds are issued to the original payment method
• No restocking fees or processing fees are charged

Refund timing may vary depending on your bank or payment provider.

7. Refund Method

Refunds will be issued using the same payment method used at checkout, unless otherwise agreed in writing.

Hintzanity does not offer cash refunds or refunds to alternative payment methods unless required by law.

8. Partial Refunds

Partial refunds may be issued if:

• Items are returned incomplete
• Items show signs of use
• Original packaging or tags are missing

Any partial refund determination is made at the sole discretion of Hintzanity.

9. Exchanges

At this time, Hintzanity does not offer direct exchanges.

If you would like a different size or item, please return the original product following this policy and place a new order separately.

10. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
• Include your order number

Once verified, we will provide an appropriate resolution, which may include replacement or refund.

11. Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check with your bank or card issuer
• Contact your payment provider
• Reach out to our support team at support@hintzanity.com

Please note that processing times vary between financial institutions.

12. Abuse & Excessive Returns

Hintzanity reserves the right to refuse returns or limit return privileges if we detect excessive or abusive return behavior that violates this policy.

13. Customer Support

For all return and refund inquiries, please contact:

Email: support@hintzanity.com
Support Hours:

• 8:00 AM – 7:00 PM (EST)
• Monday – Saturday

Please include your order number in all communications to ensure timely assistance.

14. Policy Updates

Hintzanity reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website and will apply to future orders.