Cancel/Change Order
Store Name: Hintzanity
Website: https://hintzanity.com
Business Address: 2621 Curlew Circle, Anchorage, AK 99502, United States
Contact Email: support@hintzanity.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Last Updated: January 2026
This Order Cancellation & Modification Policy explains how customers may request order cancellations or changes after placing an order on hintzanity.com.
By placing an order with Hintzanity, you agree to the terms outlined in this policy.
1. Order Processing Timeline
Orders placed on hintzanity.com are processed quickly to ensure timely shipment.
- Order cut-off time: 5:00 PM EST, Monday – Friday
- Handling time: 1 business day
Once an order enters processing or has been prepared for shipment, cancellation or modification may no longer be possible.
2. Order Cancellation Requests
Customers may request order cancellation before the order has been processed.
Cancellation Conditions
- Cancellation requests must be submitted as soon as possible after placing the order
- Requests received after processing begins may be declined
- Orders that have already shipped cannot be canceled
If a cancellation is approved, a full refund will be issued to the original payment method.
3. Order Modification Requests
Order modifications include changes to:
- Shipping address
- Product size or variant
- Quantity of items
Modification requests are only possible before order processing begins.
Once an order has entered the handling stage, modifications cannot be guaranteed.
4. How to Request a Cancellation or Change
To request a cancellation or modification, please contact us immediately:
📧 support@hintzanity.com
Include the following details in your message:
- Order number
- Full name used on the order
- Requested change or cancellation
Our support team will review your request and confirm whether it can be accommodated.
5. Orders That Cannot Be Cancelled or Changed
The following orders are not eligible for cancellation or modification:
- Orders that have already been shipped
- Orders that have entered the handling or fulfillment stage
- Orders placed during high-volume promotional periods where processing begins immediately
In such cases, customers may refer to our Return & Refund Policy after delivery.
6. Refunds for Cancelled Orders
If a cancellation request is approved:
- A full refund will be issued
- Refunds are processed to the original payment method
- Refunds are completed within 12 days
- No cancellation or processing fees are charged
Refund timing may vary depending on your financial institution.
7. Address Errors
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
- Modification may be possible only before processing begins
- Hintzanity is not responsible for delivery issues caused by incorrect addresses once shipped
Returned packages due to address errors may incur additional reshipping fees.
8. Fraud Prevention & Order Review
Hintzanity reserves the right to:
- Delay, cancel, or refuse orders suspected of fraud
- Request additional verification before processing
Orders canceled for security reasons will be refunded in full where applicable.
9. High-Demand & Promotional Periods
During sales events or peak shopping periods:
- Orders may enter processing immediately
- Cancellation or modification windows may be significantly shorter
We encourage customers to carefully review order details before confirming purchases during such periods.
10. Customer Support
For assistance with order cancellations or changes, please contact:
2621 Curlew Circle, Anchorage, AK 99502, United States
📧 support@hintzanity.com
🕒 8:00 AM – 7:00 PM (EST), Monday – Saturday
Please include your order number for faster service.
11. Policy Updates
Hintzanity reserves the right to modify this Order Cancellation & Modification Policy at any time. Any changes will be effective upon posting on our website and will apply to future orders.