Shipping Policy

Last Updated: February 2024

At Hintzanity, we believe that great style should arrive with the same confidence it was ordered with. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us. Whether you are purchasing a Dress, Hoodie, Sweater, or T-Shirt, this policy outlines what to expect from checkout to delivery.

We are committed to transparent timelines, reliable delivery partners, and clear communication throughout the fulfillment process.

1. Shipping Coverage Area

Hintzanity currently ships within the United States, including the contiguous 48 states, Alaska, and Hawaii. Shipping availability to U.S. territories and APO/FPO addresses is outlined later in this policy.

At this time, international shipping is not offered unless explicitly stated on the website at checkout.

2. Order Processing & Handling Time

All orders placed through Hintzanity are subject to a standard handling time of 1 business day.

Handling time refers to the period between when an order is successfully placed and payment is confirmed, and when the order is handed off to the shipping carrier.

Processing Schedule

• Business Days: Monday through Friday
• Excludes: Weekends and U.S. federal holidays

Orders are processed in the order they are received to ensure fairness and accuracy.

3. Order Cut-Off Time

To ensure fast and reliable fulfillment, Hintzanity operates with a daily order cut-off time:

• Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
• Days: Monday through Friday

What This Means

• Orders placed before 5:00 PM EST on a business day are processed the same day
• Orders placed after 5:00 PM EST, on weekends, or on holidays will be processed on the next business day

This cut-off allows our fulfillment team to maintain quality control while meeting promised delivery expectations.

4. Shipping Method & Delivery Services

Hintzanity partners with reputable national carriers to ensure secure and timely delivery.

Delivery Carriers Used

• USPS (United States Postal Service)
• UPS
• FedEx

The carrier selected for your order may depend on destination, package weight, or service availability. Carrier selection is determined internally to optimize delivery speed and reliability.

5. Shipping Cost

Hintzanity offers a simple, transparent flat-rate shipping model.

Flat-Rate Shipping Fee

• $6.99 per order

This flat rate applies regardless of:

• Order size or weight
• Number of items purchased
• Shipping destination within the United States

There are no hidden handling fees or additional fulfillment charges.

6. Estimated Delivery Time

Delivery time consists of handling time + transit time.

Shipping Timeline Overview

Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or peak seasonal demand.

7. Detailed Shipping Timeline Table

8. Tracking Information

Every order shipped from Hintzanity includes tracking information.

Tracking Details

• A tracking number is generated once your order ships
• Tracking information is sent via email
• Tracking updates are provided directly by USPS, UPS, or FedEx

Please allow up to 24 hours after receiving your tracking number for carrier systems to update.

9. Delivery Confirmation & Responsibility

Once a package is marked as “Delivered” by the carrier, responsibility for the shipment transfers to the customer.

If tracking shows delivery but you have not received your package, we recommend:

• Checking with household members or neighbors
• Inspecting mailrooms or secure delivery areas
• Contacting the carrier directly using the tracking number

Hintzanity is not responsible for lost or stolen packages after confirmed delivery.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check:

• Street name and number
• Apartment or unit number
• ZIP code
• City and state

Incorrect or Incomplete Addresses

• Orders shipped to incorrect addresses provided by the customer are not eligible for refunds
• Returned packages due to address errors may require additional shipping fees for reshipment

11. Undeliverable & Returned Shipments

If a package is returned to us due to:

• Incorrect address
• Failed delivery attempts
• Refusal of delivery

The customer may be contacted to confirm a corrected address. Additional shipping fees may apply for reshipment.

12. Shipping to PO Boxes, APO/FPO, and Military Addresses

Hintzanity does ship to:

• PO Boxes
• APO/FPO military addresses

Please note:

• Delivery times to APO/FPO addresses may be longer
• Tracking updates may be limited depending on carrier and destination

13. Delayed or Late Shipments

While we strive to meet all estimated delivery times, delays can occur due to factors beyond our control, including:

• Carrier network disruptions
• Severe weather conditions
• Peak shopping seasons
• National emergencies

Shipping delays do not automatically qualify for refunds or cancellations once an order has shipped.

14. Split Shipments

In rare cases, an order containing multiple items (Dress, Hoodie, Sweater, T-Shirt) may ship in more than one package.

• You will receive tracking information for each shipment
• No additional shipping charges apply

15. Order Changes & Cancellations

Orders may only be modified or canceled before they enter processing.

Once an order has been processed or shipped:

• Address changes are not guaranteed
• Cancellations are not possible

Please contact support as soon as possible if you need assistance.

16. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact our support team within 48 hours of delivery
• Provide clear photos of the packaging and item(s)
• Include your order number and description of the issue

Claims submitted after 48 hours may not be eligible for resolution.

17. Seasonal & Promotional Shipping

During high-volume periods such as promotions or holidays, processing and transit times may be extended slightly. Any changes will be clearly communicated on the website or at checkout.

18. Customer Support & Contact Information

If you have questions about shipping, tracking, or delivery, our support team is ready to help.

Store: Hintzanity
Support Email: support@hintzanity.com

Support Hours:

• 8:00 AM – 7:00 PM (EST)
• Monday – Saturday

We aim to respond to all inquiries within 24 business hours.

19. Policy Updates

Hintzanity reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the revised policy.